FAQ

A : Shipping charges vary by country. You can confirm shipping charges on "SHOPPING GUIDE" page.
* Customer's product ordered might be dutiable. If such is the case, the customer must pay all applicable customs and duty charges.

A : If you received the shipment notification e-mails, but the product you ordered hasn't arrived, it might have been stopped by customs. Please contact customs of your country.

A : I am sorry, there is no sample. There are a lot of samples in the direct-management shop. Please visit there.
[DAIKANYAMA UES MAP]　　[KOBE UES MAP]

A : You should rest your denim once or twice a week.

A : When you buy it, you can choose "Raw denim" or "Washed denim".

A : Please soak the denim in hot water close to 60℃ with a thermometer. Denim will not shrink enough when the temperature is under 60℃. Be careful not to soak in boiling water. The leather patch will get damaged.

A : The strength of the fabric gets weak unless you wash it. Moderate washing is necessary.

A : After the first washing of your new jeans, you may feel the waist is little bit tight, and the length is slightly short. This is because the jean fabric will shrink mostly at the time of the first washing. The waist and length become more comfortably fit little by little as you wear your jeans regulary.

A : We will recommend regularly sun drying with your denim turning inside out.

A : If you wear denim more than 5days in a week. We will suggest washing half a year later. After that you can wash any time you like. The person who wears denim less than twice a week, the first washing should be after a year later. It's depends on how often you wear your jeans.
If you continue wearing dirty denim, it will get damaged. You should watch the condition of the fabric and had better wash your denim regularly. We will give you pointed advice if you show your denim to our store staff.
[DAIKANYAMA UES MAP]　　[KOBE UES MAP]

A : You need to pay attention to what to wear with jeans. Do not wear jeans with light color items such as bag, jacket, and a pair of light colored shoes. The colors will run even to the house furnishings such as white sofas. Please be careful!

A : Let them hang in an airy place and dry. If you always kept them folded in a drawer, they will get a wrinkles.

A：It will be handled as a repair service. Please feel free to inquire. Here please "Inquiry form"

A : We are sorry, we cannot brand your own personal message.
"RC-" is a representation of the store. Only six-digit Arabic numeral can be branded to the leather patch. The numbers indicate the date you started to wear your denim.

A : Please feel free to inquire if there is damaged part. We will decide whether to repair or not after a consultation.

A : Yes, we can. We will work out how much it costs for the repair charge. Please contact us. "Inquiry form"

A : It won't extremely shrink by washing in the home laundry. T-shirts and shirts are prewashed. Please do not use drying machine because it may shrink more.

A : As you wear it, the neckline will get loose and become more comfortable.

A : Because the size is somewhat different by each item, please confirm measurement data.

A : Yes. Please wash by lukewarm water first time, and hang out to dry. Please do hand washing alone otherwise the color may bleed onto others.

A : Please look at a "LAUNDRY" page.

A : Everything is made at the factory in Japan. The fabric is all UES original. There is a rare handmade items too. We stick to the special texture, sewing, and hand craft features that can not be put out by mass production.